Privacy Policy

Introduction

Labtro Scientific ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit www.labtro.com, request a quotation, place an order or otherwise communicate with us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.

Information We Collect

Information you provide: When you create an account, request a quotation, place an order, fill in our contact form, subscribe to our newsletter or contact our team, we may collect your name, company name, email address, phone number, billing and shipping address, product requirements and any other details you choose to share with us.

Information collected automatically: When you visit our website, we may automatically collect your IP address, approximate location (country and region) derived from your IP address, browser type, device information, pages viewed and the date and time of your visit.

Payment information: Payments are made by direct bank wire transfer. We do not collect or store card details on our website.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and prepare quotations.
• Process orders, invoices, shipments and after-sales support.
• Show relevant regional pricing, currency and content based on your location.
• Send order updates and, where you have agreed, newsletters and product information.
• Improve our website, products and services.
• Detect and prevent spam, fraud and misuse of our website.
• Comply with legal, tax and regulatory obligations.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your cart and preferences, protect our forms against spam, and understand how visitors use our website. We may also use analytics and advertising tools that place their own cookies.

You can manage or disable cookies through your browser settings. Please note that some features of the website, such as login and the shopping cart, may not work correctly without cookies.

Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

• Shipping, logistics and customs partners to deliver your order.
• Banks and financial institutions to process payments.
• Service providers who host our website, send emails, provide analytics or protect our forms, acting on our instructions.
• Authorities, where required by law or to protect our rights, customers or the public.
• A successor business in the event of a merger, acquisition or sale of assets.

Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only for as long as needed to provide our services, maintain business and warranty records, resolve disputes and meet legal, tax and accounting requirements. When it is no longer needed, we delete or anonymize it.

International Transfers

Labtro Scientific serves customers worldwide and is based in the United States. Your information may be transferred to, stored and processed in the United States or other countries where we or our service providers operate. We take reasonable steps to ensure your information remains protected in line with this policy.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information.
• Object to or restrict certain processing.
• Unsubscribe from marketing emails at any time using the link in the email.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

Children's Privacy

Our website and products are intended for businesses, laboratories and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our website may contain links to or embedded content from third-party websites and services, such as maps, social media and WhatsApp. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.